FAQs Zaneeza Jewellery
Frequently Asked Questions (FAQs)
At Zaneeza Jewellery , we believe informed customers make confident decisions. This Zaneeza Jewellery FAQs section is designed to offer clear, accurate, and expert-backed answers regarding our premium stainless steel jewellery, ordering process, secure payments, shipping, returns, and our minimum 3-month quality guarantee, ensuring a trusted and seamless shopping experience.
What type of jewellery does Zaneeza Jewellery offer?
Zaneeza Jewellery exclusively offers high-quality stainless steel jewellery, crafted for durability, long-lasting shine, and resistance to rust and tarnish when used according to our care instructions.
Do you offer a warranty or guarantee?
Yes. We provide a minimum 3-month quality guarantee on all stainless steel jewellery, applicable only when the product is used following Zaneeza Jewellery’s recommended care guidelines.
What does the 3-month guarantee cover?
Our guarantee covers manufacturing defects such as abnormal discoloration or material faults under normal use. Damage caused by chemicals, perfumes, excessive water exposure, or misuse is not covered.
How should stainless steel jewellery be cared for?
To maintain quality and remain eligible for the guarantee:
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Avoid perfumes, chemicals, and lotions
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Remove before showering or swimming
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Store in a dry, soft pouch
Proper care ensures durability and long-term shine.
How can I place an order?
Select your desired product, add it to the cart, proceed to checkout, and complete your purchase using our secure and encrypted payment system.
Which payment methods are accepted?
We accept secure online payments via trusted debit/credit cards and payment gateways, protected with SSL encryption.
Do you offer shipping services?
Yes, we offer reliable nationwide shipping and limited international delivery options. Shipping timelines depend on destination.
How long does delivery take?
Domestic orders are typically delivered within 3–7 business days, while international orders may take 7–14 business days.
What is your return or exchange policy?
If you receive a damaged or incorrect item, you may request a return or exchange within the defined policy period, subject to verification.
How can I contact Zaneeza Jewellery customer support?
Our customer support team is available 24/7 to assist you. You can reach us through the Contact Us page, email, and our official social media platforms. For immediate assistance, you may also contact us directly via the phone number provided on our Contact page, available 24 hours a day, 7 days a week.