Contact Us – Zaneeza Jewellery (Pakistan)
At Zaneeza Jewellery, we believe that exceptional customer support is just as important as premium jewellery quality.
Our dedicated support team is available to assist you with orders, refunds, exchanges, product queries, and general assistance across Pakistan.
Whether you need help before placing an order or support after delivery, we are always here for you.
📍 How to Contact Zaneeza Jewellery
📧 Email Support (Primary)
📌 For all inquiries including orders, refunds, exchanges, and collaborations.
⏰ Customer Support Hours
🕘 Monday – Saturday: 10:00 AM – 7:00 PM (PKT)
❌ Sunday & Public Holidays: Closed
🛍️ What You Can Contact Us For
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Order status & tracking
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Refund & exchange requests
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Jewellery size, design & material queries
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Payment & delivery assistance
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Wholesale & collaboration inquiries
⚠️ Important Support Guidelines
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For refunds or exchanges, an unboxing video is mandatory
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Always mention your Order Number in emails
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Incomplete requests may cause delays
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Our team responds within 24–48 business hours
💎 Why Customers Trust Zaneeza Jewellery
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Pakistan-based jewellery brand
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Transparent policies
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Secure online shopping
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Dedicated after-sales support
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Verified refund & exchange process
📌 Location & Service Area
📍 Serving Customers All Over Pakistan
Nationwide delivery with reliable courier partners.
❓ Contact Us – FAQs (SEO Friendly)
How long does it take to get a response?
We usually respond within 24–48 business hours.
Can I request a refund via contact email?
Yes, refunds and exchanges are initiated via support@zaneeza.com with required proof.
Is WhatsApp support available?
Currently, we provide email-based support only to ensure proper documentation.
Do I need an order number to contact support?
Yes, for faster assistance, always include your order number.