Zaneeza Jewellery Refund & Exchange Policy (Pakistan)

Effective Across Pakistan | 7-Day Policy | Video Verification Mandatory

At Zaneeza Jewellery, we prioritize customer trust, transparency, and premium quality jewellery. Our Refund & Exchange Policy is designed to provide a secure and reliable online jewellery shopping experience in Pakistan, while protecting both customers and our brand from misuse.

We strongly recommend reviewing this policy before placing an order.

🧾 Refund Policy – 7 Days (Pakistan)

You may request a refund within 7 days of delivery if your jewellery order meets any of the following conditions:

  • The item is damaged upon delivery

  • The item is defective

  • An incorrect product was delivered

📹 Mandatory Unboxing Video Requirement

An unboxing video is compulsory for all refund requests.
The video must clearly show:

  • The sealed package

  • The opening process

  • The condition of the jewellery upon first inspection

❗ Refunds without an unboxing video will not be processed under any circumstances.

✅ Approved Refund Coverage

Once approved, refunds include:

  • Full product price

  • Original delivery charges

Refunds are issued only after the returned jewellery is received and inspected by our quality assurance team.

🔒 Refund Eligibility Conditions

To qualify for a refund:

  • Jewellery must be unused

  • Must be in original condition

  • All tags, certificates, and accessories must be intact

  • Must be returned in original packaging

⏳ Refund Processing Time:
Approved refunds are processed within 5–7 business days to the original payment method.

🔁 Exchange Policy – 7 Days

You may request an exchange within 7 days of delivery for the following reasons:

  • Size mismatch (rings, bangles, bracelets)

  • Colour variation

  • Design or product variation

  • Incorrect item delivered

📹 Video Requirement (Strict)

Unboxing video evidence is mandatory for all exchanges.
No exchange will be approved without video proof.

🔄 Exchange Conditions

  • Item must be unused

  • Returned in original packaging

  • All tags and accessories must be included

🔁 Stock Availability Clause:
If the requested exchange item is unavailable:

  • Choose another item of equal value

  • Pay the difference for a higher-value product

  • Request a refund (only if eligible)

❗ Important Policy Notes

  • Sale items, discounted products, flash sales, and gifts are non-refundable, unless defective.

  • Minor differences in colour, polish, or texture are natural in jewellery and not considered defects.

  • Customized or handmade jewellery is non-refundable, except if damaged or defective.

  • No refund or exchange will be processed without a valid unboxing video.

💌 How to Request a Refund or Exchange

1️⃣ Contact Support

📧 Email: support@zaneeza.com

2️⃣ Provide Required Details

  • Order number

  • Reason for refund/exchange

  • Unboxing video (mandatory)

  • Clear photos (if item is damaged or incorrect)

3️⃣ Approval & Instructions

Our support team responds within 24–48 hours with verification and return instructions.

❓ Refund & Exchange FAQs (Pakistan)

How many days do I have?
You have 7 days from delivery.

Are refunds available on all jewellery?
Refunds apply only to damaged, defective, or incorrect items.

Who pays return shipping?

  • Zaneeza Jewellery pays for damaged or wrong items

  • Customer pays for size or preference-based exchanges

How long does the refund take?
5–7 business days after approval.

Is video proof required?
✅ Yes. Unboxing video is mandatory for refunds & exchanges.

📌 Why This Policy Is Pakistan-Friendly

Our policy ensures:

  • Buyer protection

  • Fraud prevention

  • Transparent jewellery returns in Pakistan

  • Trust-based eCommerce experience

Zaneeza Jewellery Refund & Exchange Policy (Pakistan)

Effective Across Pakistan | 7-Day Policy | Video Verification Mandatory

At Zaneeza Jewellery, we prioritize customer trust, transparency, and premium quality jewellery. Our Refund & Exchange Policy is designed to provide a secure and reliable online jewellery shopping experience in Pakistan, while protecting both customers and our brand from misuse.

We strongly recommend reviewing this policy before placing an order.

🧾 Refund Policy – 7 Days (Pakistan)

You may request a refund within 7 days of delivery if your jewellery order meets any of the following conditions:

  • The item is damaged upon delivery

  • The item is defective

  • An incorrect product was delivered

📹 Mandatory Unboxing Video Requirement

An unboxing video is compulsory for all refund requests.
The video must clearly show:

  • The sealed package

  • The opening process

  • The condition of the jewellery upon first inspection

❗ Refunds without an unboxing video will not be processed under any circumstances.

✅ Approved Refund Coverage

Once approved, refunds include:

  • Full product price

  • Original delivery charges

Refunds are issued only after the returned jewellery is received and inspected by our quality assurance team.

🔒 Refund Eligibility Conditions

To qualify for a refund:

  • Jewellery must be unused

  • Must be in original condition

  • All tags, certificates, and accessories must be intact

  • Must be returned in original packaging

⏳ Refund Processing Time:
Approved refunds are processed within 5–7 business days to the original payment method.

🔁 Exchange Policy – 7 Days

You may request an exchange within 7 days of delivery for the following reasons:

  • Size mismatch (rings, bangles, bracelets)

  • Colour variation

  • Design or product variation

  • Incorrect item delivered

📹 Video Requirement (Strict)

Unboxing video evidence is mandatory for all exchanges.
No exchange will be approved without video proof.

🔄 Exchange Conditions

  • Item must be unused

  • Returned in original packaging

  • All tags and accessories must be included

🔁 Stock Availability Clause:
If the requested exchange item is unavailable:

  • Choose another item of equal value

  • Pay the difference for a higher-value product

  • Request a refund (only if eligible)

❗ Important Policy Notes

  • Sale items, discounted products, flash sales, and gifts are non-refundable, unless defective.

  • Minor differences in colour, polish, or texture are natural in jewellery and not considered defects.

  • Customized or handmade jewellery is non-refundable, except if damaged or defective.

  • No refund or exchange will be processed without a valid unboxing video.

💌 How to Request a Refund or Exchange

1️⃣ Contact Support

📧 Email: support@zaneeza.com

2️⃣ Provide Required Details

  • Order number

  • Reason for refund/exchange

  • Unboxing video (mandatory)

  • Clear photos (if item is damaged or incorrect)

3️⃣ Approval & Instructions

Our support team responds within 24–48 hours with verification and return instructions.

❓ Refund & Exchange FAQs (Pakistan)

How many days do I have?
You have 7 days from delivery.

Are refunds available on all jewellery?
Refunds apply only to damaged, defective, or incorrect items.

Who pays return shipping?

  • Zaneeza Jewellery pays for damaged or wrong items

  • Customer pays for size or preference-based exchanges

How long does the refund take?
5–7 business days after approval.

Is video proof required?
✅ Yes. Unboxing video is mandatory for refunds & exchanges.

📌 Why This Policy Is Pakistan-Friendly

Our policy ensures:

  • Buyer protection

  • Fraud prevention

  • Transparent jewellery returns in Pakistan

  • Trust-based eCommerce experience

Zaneeza Jewellery Refund & Exchange Policy (Pakistan)

Effective Across Pakistan | 7-Day Policy | Video Verification Mandatory

At Zaneeza Jewellery, we prioritize customer trust, transparency, and premium quality jewellery. Our Refund & Exchange Policy is designed to provide a secure and reliable online jewellery shopping experience in Pakistan, while protecting both customers and our brand from misuse.

We strongly recommend reviewing this policy before placing an order.

🧾 Refund Policy – 7 Days (Pakistan)

You may request a refund within 7 days of delivery if your jewellery order meets any of the following conditions:

  • The item is damaged upon delivery

  • The item is defective

  • An incorrect product was delivered

📹 Mandatory Unboxing Video Requirement

An unboxing video is compulsory for all refund requests.
The video must clearly show:

  • The sealed package

  • The opening process

  • The condition of the jewellery upon first inspection

❗ Refunds without an unboxing video will not be processed under any circumstances.

✅ Approved Refund Coverage

Once approved, refunds include:

  • Full product price

  • Original delivery charges

Refunds are issued only after the returned jewellery is received and inspected by our quality assurance team.

🔒 Refund Eligibility Conditions

To qualify for a refund:

  • Jewellery must be unused

  • Must be in original condition

  • All tags, certificates, and accessories must be intact

  • Must be returned in original packaging

⏳ Refund Processing Time:
Approved refunds are processed within 5–7 business days to the original payment method.

🔁 Exchange Policy – 7 Days

You may request an exchange within 7 days of delivery for the following reasons:

  • Size mismatch (rings, bangles, bracelets)

  • Colour variation

  • Design or product variation

  • Incorrect item delivered

📹 Video Requirement (Strict)

Unboxing video evidence is mandatory for all exchanges.
No exchange will be approved without video proof.

🔄 Exchange Conditions

  • Item must be unused

  • Returned in original packaging

  • All tags and accessories must be included

🔁 Stock Availability Clause:
If the requested exchange item is unavailable:

  • Choose another item of equal value

  • Pay the difference for a higher-value product

  • Request a refund (only if eligible)

❗ Important Policy Notes

  • Sale items, discounted products, flash sales, and gifts are non-refundable, unless defective.

  • Minor differences in colour, polish, or texture are natural in jewellery and not considered defects.

  • Customized or handmade jewellery is non-refundable, except if damaged or defective.

  • No refund or exchange will be processed without a valid unboxing video.

💌 How to Request a Refund or Exchange

1️⃣ Contact Support

📧 Email: support@zaneeza.com

2️⃣ Provide Required Details

  • Order number

  • Reason for refund/exchange

  • Unboxing video (mandatory)

  • Clear photos (if item is damaged or incorrect)

3️⃣ Approval & Instructions

Our support team responds within 24–48 hours with verification and return instructions.

❓ Refund & Exchange FAQs (Pakistan)

How many days do I have?
You have 7 days from delivery.

Are refunds available on all jewellery?
Refunds apply only to damaged, defective, or incorrect items.

Who pays return shipping?

  • Zaneeza Jewellery pays for damaged or wrong items

  • Customer pays for size or preference-based exchanges

How long does the refund take?
5–7 business days after approval.

Is video proof required?
✅ Yes. Unboxing video is mandatory for refunds & exchanges.

📌 Why This Policy Is Pakistan-Friendly

Our policy ensures:

  • Buyer protection

  • Fraud prevention

  • Transparent jewellery returns in Pakistan

  • Trust-based eCommerce experience